AirAsia Hong Kong Office

Are you a regular flyer of the AirAsia? Just hop on your scooters and pay a visit to the AirAsia Hong Kong Office. They will let you know how to use your flight credits or miles and explain it step by step.

And if you are a first-time traveler, you can ask about the airline’s rules, booking procedures, check-in options, cancellation guidelines, and what to expect during the trip. The team is happy to answer all your questions in a simple and clear way.

Moreover, flyers can also inquire about the services and extras the airline offers to make their journey more comfortable. So, whether it is booking help or travel tips, they are there to support you. Scroll down to find out how to contact them!

Contact Information of AirAsia Office in Hong Kong

When it comes to flying with AirAsia, knowing where their office is located in Hong Kong can save you time and effort. The office is there to provide support and assistance with anything related to your flight.

AirAsia Hong Kong Office Address	Room 501, 5th Floor, Cheong Hing Building, 72 Nathan Road, Tsim Sha Tsui, Kowloon, Hong Kong
Email Address	tmsupport@airasia.com
AirAsia Hong Kong Contact Number	+84 24 3791 1199,+852 3013 5060
AirAsia Hong Kong Office Working Hours	Monday to Friday from 9:30 AM to 6:30 PM
Airport Name	Hong Kong International Airport
Official website of AirAsia	https://www.airasia.com/
AirAsia Online Check-in	https://www.airasia.com/check-in/v2/en/gb
AirAsia Flight Status	https://www.airasia.com/flightstatus/en/GB
AirAsia Facebook	https://www.facebook.com/airasiamove
Instagram	https://www.instagram.com/airasiamove/
Twitter	https://twitter.com/airasia
YouTube	https://www.youtube.com/@airasia

AirAsia Airport Office Information

If you are flying through the airport and have questions or need assistance, it is always a good idea to stop by the AirAsia Office inside the building. Here, you can receive help with checking in, baggage, last-minute changes, or flight status.

• Airport Name: Hong Kong International Airport
• Airport Address: 1 Sky Plaza Rd, Chek Lap Kok, Hong Kong
• Contact Number: +852 2180 2181, +85221818888
• Office Hours: 24 Hours daily.
• Email ID: env@3rsproject.com

List of World Wide AirAsia Offices

AirAsia Head Office / Headquarters Complete Details

If you can’t get the answers of your travel queries at the city office, the main office is where you can go for more support. Whether it is a special request or a complex issue, the head office team can provide guidance.

Head Office Address	Lapangan Terbang Kuala Lumpur, 64000 KLIA, Selangor, Malaysia
Phone Number	+60386604333
Office Working Hours	24 Hours

AirAsia’s Fleet of Planes

AirAsia operates a modern fleet of aircraft, designed for comfort, safety, and efficiency. These aircraft are eco-friendly, which helps to reduce emissions while providing a quiet and comfortable experience for passengers.

Airbus	Seats	Range	Role	Features
Airbus A320-200	377 (mostly economy, some premium flatbeds)	11,750 km	Medium-to-long haul flights to destinations like Australia, Japan, South Korea, and the Middle East.	–
Airbus A321neo	377	13,334 km	Expanding long-haul network with better fuel efficiency and comfort	Quiet cabin, improved in-flight entertainment, premium flatbeds.
Airbus A321XLR (Coming Soon / On Order)	–	–	–	–

Help Offered at the AirAsia Office in Hong Kong

The AirAsia office offers a range of services to make your travel experience easier. The staff is there to assist you before, during, and even after your flight. 

Flight Reservations	Airport and Web  Check-in	Flights Cancellation
Flight Changes	Airport Lounges	Medical Assistance
Pet Travel	Unaccompanied Minor	Airport Facilities
Passports or Visa	Baggage Allowance	Refunds
In-Flight Meals	Infant Travel Policy	Manage Flights
Wifi Facilities	Check Flight Status	In-Flight Entertainment
Missing Luggage	Travel Documents	Name Change Policy
Seat Upgrades	Duty Free Allowance	Sports Equipment

• Book or Cancel Your Flight: If you haven’t booked your flight yet, drop by the office and the staff will help you get that sorted out. Plans change? No problem! They can also help you cancel or make adjustments to your booking. Whether it is a last-minute change or you just need a new date, they are ready to handle it all.
• Manage Your Flight Booking: Life can throw curveballs, right? Whether you need to switch your flight dates, get a seat upgrade, or add an extra bag, the staff at the AirAsia Hong Kong Office are pros at handling these changes. They will guide you through the process so you’re not stressing about the details.
• Check-in Assistance: Struggling to check in online or at the kiosk? Don’t worry! The staff at the AirAsia Office in Hong Kong can give you a hand, whether you are having tech trouble or just prefer that personal touch. They will make sure you are all set to board without the hassle.
• Baggage Information: Wondering about baggage policies? The staff can explain how many bags you can take, what the extra charges are for more bags, and any restrictions (like size or weight limits). No surprises when it comes to your luggage!
• Travel Policies: Got questions about refunds, cancellations, or extra fees? The Hong Kong office has all the up-to-date info you need, so you can travel without second-guessing. Whether you are curious about travel insurance or penalties for changes, they have got you covered.
• Special Assistance: If you need extra help, whether it is mobility assistance, a wheelchair, or help for elderly passengers, just let the experts know ahead of time. They will make sure everything is arranged so you can travel smoothly and comfortably.
• Travel with Pets: Planning to bring your furry friend along? The AirAsia Hong Kong Office can give you the full rundown on the airline’s pet policy—like costs, whether your pet can travel in the cabin or cargo, and any special precautions. You will know exactly what to expect before you travel with your pet.

Conclusion

If you have any questions about your flight, you can seek solutions by entering the AirAsia Office in Hong Kong. The helpful staff will assist with booking flights, changing your plans, canceling tickets, and much more.

Hong Kong Airport Map Location Details

Frequently Asked Questions