Cebu Pacific Mactan Office in Philippines
Traveling should be exciting, not frustrating. That’s why having the right information and support at hand makes all the difference. Whether you are traveling for work or leisure, the Cebu Pacific Mactan Office is there for you to offer guidance in every step of the way. This office is designed to handle your travel queries regarding booking flights, handling baggage, check-in, required documents, pet travel, and more.
In this guide, we will provide all the essential details, including its address, contact info, and the services it offers. Keep reading to get all the information you need for a seamless journey!
Contact Information of Cebu Pacific Office in Mactan , Philippines
The Cebu Pacific Mactan Office is located at a convenient place in the city to ensure you have easy access to help whenever you need it. If visiting the office is not your cup of tea, you can contact the team via call, email, or chat.
| Address | 8X8H+GPR Mactan-Cebu International Airport, Airport-Departure Rd, Lapu-Lapu City, 6015 Cebu, Philippines |
| cebcars@cebupacificair.com | |
| Contact Number | +63 32 341 2550 |
| Working Hours | Monday – Sunday: 24 Hours |
| Airport Name | Mactan–Cebu International Airport |
| Official website of Cebu Pacific | https://www.cebupacificair.com/ |
| Cebu Pacific Online Check-in | https://help.cebupacificair.com/article/check-in-boarding-passes-122499 |
| Cebu Pacific Flight Status | https://www.cebupacificair.com/en-PH/flight-status |
| https://www.facebook.com/cebupacificairphilippines/ | |
| https://www.instagram.com/cebupacificair/ | |
| https://x.com/CebuPacificAir | |
| YouTube | https://www.youtube.com/user/Cebupacificair |
Visit the Airport too
Sometimes, situations arise when you need immediate help just before your flight. For issues such as last-minute bookings, missing boarding passes, needing special assistance, or just having questions about your flight, you can speak to the team members at the designated counters inside the airport.
- Airport Name: Mactan–Cebu International Airport
- Airport Address: Lapu-Lapu Airport Rd, Lapu-Lapu, 6016 Cebu, Philippines
- Phone Number: (+632)494-7000
- Visiting hours: 24 Hours daily.
- Email Address: dutymanager.aocc@gmcac.ph
Cebu Pacific Head Office / Headquarters Complete Details
While the city and airport offices are there to help with immediate concerns, sometimes you may need to contact the Cebu Pacific Airlines head office for more complex matters. The airline’s headquarters can assist you with a range of concerns that the city office might not handle directly.
| Head Office Address | Cebu Pacific Building Domestic Road, Barangay 191 Zone 20, Pasay City 1301 Philippines |
| Phone Number | +63 2 8702 0888, +63 32 341 2550 |
| Office Working Hours | 24 Hours |
Fleet of the Cathay Pacific Airlines
Cathay Pacific takes the safety of its passengers seriously, so it maintains a modern fleet of planes. Each plane undergoes regular checks to make sure it is in top condition before your flight. Here’s a look at the types of planes in the airline’s fleet:
| Airbus Types | In Service | Notes |
| Airbus A321neo | 16 | Narrow-body, deliveries until 2029 |
| Airbus A330‑300 | 43 | Working alongside new A330‑900neo |
| Airbus A350‑900 | 30 | Long-haul workhorse |
| Airbus A350‑1000 | 18 | Premium flagship |
| Boeing 777‑300 | 17 | Older fleet, still in service |
| Boeing 777‑300ER | 35 | Heavily used for long-haul, now retrofitted |
Services Provided by Cathay Pacific Airlines Mactan Office
| Flight Booking | Travel Insurance |
| Frequent Flyer | Special Assistance |
| Online Check-in | Pet Travel |
| Cabin Classes | In-flight Entertainment |
| Baggage Allowance | Wi-Fi Services |
| Priority Boarding | Duty-Free |
| Meal Selection | Mobile App |
| Lounge Access | Lost Baggage |
| Seat Selection | Refund Processing |
| Flight Upgrades | Visa Assistance |
Services Offered to Passengers at the Cebu Pacific Mactan Office
When you visit or contact the Cebu Pacific Office in Mactan, you will be able to access a wide range of services designed to make your travel experience easier and more enjoyable.
Here’s what the loyal flyers can expect from this physical office:
Flight Bookings & Cancellations
Whether you are booking a new flight or changing an existing one, the representatives at the office can guide you through the process. They can help you understand ticket types, pricing, and other details that will help you make the right choice for your trip.
In case you need to cancel or reschedule your flight, the office team will shed light on the cancellation rules and refund options, if applicable.
Cabin Class Upgrades & Check-ins
Apart from bookings, the office team can assist with upgrading your cabin class, which includes extra legroom, better services, and more in-flight amenities. Not only this, you can also complete online check-in at the office to avoid hassles at the airport.
Baggage Allowance Information
It is important to know the baggage rules and restrictions of the Cebu Pacific before you get to the airport. So, you help you out, the Cebu Pacific Mactan Office can provide details on what items are allowed, the weight and size limits for your luggage, and any restricted items.
Special/Disability Services
The Cebu Pacific Office in Mactan offers special services for passengers who require assistance, such as wheelchair support, stretcher services, medical equipment, or even first aid. If you have any special needs, make sure to inform the office a day or two before your flight so they have enough time to make arrangements.
Assistance with Lost, Found, and Damage Items
If your luggage is lost, damaged, or delayed, you can report it to the local office. The team there can assist you by helping you track your bag and resolving the issue quickly. They will work attentively to help you recover your items and sure you don’t face unnecessary delays.
Conclusion
That’s all about the Cebu Pacific Office in Mactan! With their team at your service, you can rest easy knowing that all your travel needs will be taken care of.
So, no issues whether you are booking your flight, making a last-minute change, or need help at the airport, this office is always there to ensure a smooth experience. Happy Flying!
Mactan Airport Map Location Details
Frequently Asked Questions
The Cebu Pacific office is located at Mactan–Cebu International Airport (Terminal 1), Airport‑Departure Rd, Lapu‑Lapu City, Cebu 6015, Philippines.
Yes, you can dial Cebu Pacific Mactan Office contact number +63 32 341 2550 and get the answer to your travel-related problem.
You can either visit the office in person or contact the office through their official phone number or email during the operating hours.
The Cebu Pacific Office in Mactan is open from Open 24 hours daily.
Yes, the office executives will help passengers with their flight check-ins.
Services offered at the Cebu Pacific city help center include flight bookings, cancellations, check-ins, baggage assistance, upgrades, and special services.
Latest Pages
Recent Blogs